Terms and conditions

These terms and conditions apply to contracts for the use of the paid "brand protection monitoring" service (the "Service") between the entity named in the legal notice (the "Provider") and businesses within the meaning of § 14 of the German Civil Code (BGB) (the "Customer").

The Service is aimed at businesses that want to have their company name, commercial-register number, VAT identification number and/or official domain monitored against misuse by fake shops.

Any deviating, conflicting or supplementary terms and conditions of the Customer shall only become part of the contract if and to the extent that the Provider has expressly agreed to their applicability in writing.

If a consumer (§ 13 BGB) exceptionally enters into the Service, these terms apply accordingly; the separate right-of-withdrawal notice additionally applies with regard to the right of withdrawal.

The subject matter of the contract is the automated, AI-assisted monitoring of the company identifiers deposited by the Customer (including company name, commercial-register number, VAT ID, domain) with regard to their misuse by third parties, in particular on suspected fake shops.

The Service does not constitute legal advice and does not replace legal review by a lawyer. The Provider is not a legal services provider within the meaning of the German Legal Services Act (RDG); detected matches are to be understood as a lead, not as a legal assessment.

The Provider gives no guarantee of the completeness, accuracy or exhaustiveness of the monitoring. It cannot be ruled out that misuse of the company identifier goes undetected (false negative) or that a match subsequently turns out to be unfounded (false positive).

In the event of a match, the Provider notifies the Customer by email and makes the available evidence (including the location found, a screenshot and a timestamp) available. Initiating legal or other steps (e.g. a cease-and-desist letter, a criminal complaint or a domain report) is the sole responsibility of the Customer.

The Customer registers via the Provider's portal and truthfully provides the company name, legal form, commercial-register number, VAT ID and the domain(s) to be protected.

To verify entitlement, a current commercial-register extract (or comparable proof of authority to represent the company) must be submitted as part of registration. The Provider reviews this information manually.

The contract is only concluded once the Provider activates the Customer's account. The Provider is entitled to reject a registration without giving reasons, in particular if there are doubts about the authority to represent the company, the accuracy of the information provided, or the authenticity of the documents submitted.

Until activation, the payment method provided by the Customer is only pre-authorized (reserved); the amount is only actually charged once activation has been completed successfully. If registration is rejected, the pre-authorization is released and no charge is made.

The Service costs €19.99 per year (prices include statutory VAT at the applicable rate, where applicable). The price is charged annually in advance for the respective current billing period.

Payments are processed via our payment service provider, Stripe. Upon registration, the Customer provides a payment method that, in accordance with § 3, is initially only pre-authorized and is only charged upon activation.

Unless the Customer cancels the automatic renewal (§ 5) in good time, the annual fee is automatically charged to the payment method on file at the start of the respective following period.

In the event of late payment, the Provider is entitled to suspend access to the Service until the outstanding amount has been settled.

The Service is initially concluded for a term of one year and automatically renews for a further year at a time unless cancelled. There is no minimum term – the Customer may cancel at any time with effect from the end of the current billing period.

Cancellation can be declared informally, in particular by email or via the account functions in the portal. Once the cancellation is received, automatic renewal is deactivated; the Service remains active until the end of the period already paid for.

No pro-rata refund of amounts already paid for the current period will be made, unless statutory provisions (in particular the right of withdrawal under the separate notice) provide otherwise.

The right of both parties to terminate for good cause without notice remains unaffected, in particular in the event of repeated or serious breaches by the Customer of § 6.

The Customer warrants that, both at registration and throughout the contract, it will provide only truthful and complete information about its business and will submit only genuine, unaltered documents (in particular the commercial-register extract).

The Customer is obliged to promptly update material changes to the data on file (e.g. company name, commercial-register number, domain) in the portal or to notify the Provider of such changes.

Login credentials for the Customer account must be kept confidential and protected from access by third parties; any suspicion of misuse must be reported to the Provider without delay.

If the Customer breaches these obligations, in particular by submitting falsified documents or incorrect company data, the Provider is entitled to suspend the Customer account and terminate the contract without notice.

The Service is based on automated, AI-assisted methods and publicly available sources. There is no entitlement to a specific scope of functionality, a specific match rate, or uninterrupted availability.

Maintenance work, technical faults or changes to upstream data sources may temporarily impair the availability or accuracy of the monitoring.

The Provider is liable without limitation for intent and gross negligence, under the provisions of the Product Liability Act, and for damages arising from injury to life, limb or health.

In the case of ordinary negligence, the Provider is only liable for breach of a material contractual obligation (cardinal obligation), the fulfilment of which is essential for the proper performance of the contract and on the observance of which the Customer may regularly rely; in such cases, liability is limited to the foreseeable damage typical for this type of contract at the time the contract was concluded.

Liability for loss of profit, indirect damages, or damages arising from a case of misuse not being detected or being detected late is excluded, to the extent permitted by law.

The above limitations of liability also apply for the benefit of the Provider's legal representatives and vicarious agents.

The Customer shall indemnify the Provider against all third-party claims arising from incorrect information, falsified documents, or any other breach by the Customer of its obligations under § 6, including reasonable costs of legal defense.

The Provider grants the Customer a simple, non-transferable right to use the reports, screenshots and evidence provided as part of the Service for its own purposes (in particular for legal enforcement). Commercial distribution or resale to third parties is not permitted.

The Provider may amend these terms with effect for the future, provided this is necessary for good cause (e.g. a change in the legal situation or technical development of the Service) and does not unreasonably disadvantage the Customer.

Changes will be communicated to the Customer in text form (e.g. by email) at least six weeks before they take effect. If the Customer does not object within six weeks of receiving the notice, the amended terms are deemed accepted; the Provider will separately point out this legal consequence in the notice. If the Customer objects, the previous terms continue to apply; in this case, either party may terminate the contract as of the end of the current billing period.

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods.

If the Customer is a merchant, a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from or in connection with this contract is the Provider's registered seat.

Should any provision of these terms be or become invalid, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by the applicable statutory provision.