Klarna Buyer Protection
check the deadline and payment plan in your Klarna account; report promptly
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Deadline
check the deadline and payment plan in your Klarna account; report promptly
What you need to know
Report non-delivery or suspected fraud directly to Klarna and check the payment plan in your account. Whether a payment can be paused or refunded depends on the payment method and current buyer-protection terms. Do not wait until a payment is due before reporting the problem.
How to get your money back
- 1Open the Klarna app/website and find the affected order or invoice.
- 2Report the problem through the affected order or Klarna customer service.
- 3Ask Klarna whether the payment plan can be paused while the case is reviewed.
- 4Submit evidence: order confirmation, communication with the shop, indications of non-delivery.
- 5Keep checking messages and due dates in your Klarna account; do not ignore an open invoice.
Legal note
Klarna Buyer Protection is a contractual service defined by Klarna itself, with no blanket statutory deadline. The current Klarna buyer protection terms are authoritative.
How much time do you have left?
Use the deadline calculator: enter the purchase date, choose the payment type, and see the remaining time instantly.
To the deadline calculatorOther payment types
View all payment typesPayPal Buyer Protection
180 days from the payment date
View guideSEPA direct debit return
8 weeks from the account debit (authorised) – up to 13 months for an unauthorised direct debit
View guideCredit-card chargeback (reversal)
deadline depends on the bank, card network and dispute reason – ask directly
View guideThis overview is independent, editorial consumer information and does not replace legal advice. All information is provided to the best of our knowledge and without guarantee – the terms and conditions of the respective payment provider or the conditions of your bank or savings bank are always authoritative. In specific cases, contact a consumer advice centre (Verbraucherzentrale) or a lawyer specialising in contract law. The deadlines described here reflect the German legal situation.