Which shop are you reporting?
The full web address helps us most – we analyze the shop instantly.
Reports are first sorted automatically by our AI and then spot-checked. False reports can occur; affected operators can object at any time.
What happens to your report
A report does not disappear into an inbox. It is stored, linked to the checked state of the page and goes through an approval step before any of it becomes public. The four steps below describe the actual route.
- 1
Report and shop check
Your submission is stored linked to the domain. In parallel, the automated check of the shop runs – you see its result as early as the second step of the form, before you even submit.
- 2
Evidence is secured
For every report we record what the page looked like at the time of reporting and what was captured. This data set later forms the evidence dossier. That matters because fake shops often go offline within days, leaving the original state otherwise unprovable.
- 3
Manual approval
A report is not public automatically. Only after approval does it feed into the publicly visible summary for a shop – and a recipient IBAN you provide only then into the IBAN check. This keeps a single claim from becoming an instant public accusation.
- 4
Your access code
If you are affected yourself, the form then takes you straight to the police-report assistant and you receive an access code for your report. With it you retrieve the dossier as a PDF. The code is shown exactly once – save it, as it cannot be retrieved again later.
Two routes, one form
After the analysis we ask whether you ordered or paid yourself. That single question decides which details follow – and whether we additionally guide you to immediate help.
Report a suspicion
You are not affected, but something struck you: advance payment only, no legal notice, copied product images, prices far below market level. This route is short – select reasons, describe them if you like, submit. A contact address is not required.
Affected yourself
You ordered or paid. In that case we additionally ask for the amount, payment method, date and – if known – the recipient IBAN. All of these are voluntary, but they make your report considerably more robust for later investigations.
These details help most
The only mandatory field is the shop's address. Everything else is voluntary – and each additional detail makes the difference between a tip-off and a usable report.
- The full address of the page where you ordered – ideally the product or order page, not just the home page.
- What specifically happened: ordered and never delivered, received different goods, no response at all after payment.
- Amount, currency and payment method. The payment method decides which options for reclaiming money exist at all.
- The recipient's IBAN if you paid by bank transfer. It is the only lead that remains even once the domain has long gone offline.
- An order or invoice number if you have one – it assigns your case unambiguously.
What we do – and what we do not
We take care of this
- Checking the reported shop automatically and documenting the report permanently.
- Recording the state of the page so it remains provable even after a shutdown.
- Making approved reports visible to others so they do not walk into the same trap.
We cannot do this
- Get your money back – that runs exclusively through your bank or payment provider.
- File a police report for you. We prepare the documents; you file the report yourself.
- Give legal advice or tell you who is behind an account – only banks and authorities may do that.
Frequently asked questions about reporting
Do I have to register or give my name?
No. There is no account and no name field. We only store an email address if you explicitly consent to being contacted in the form – without that consent the report stays anonymous.
I am not sure whether it really is a fake shop.
Report it anyway. A suspicion is not an accusation: reports are reviewed before they become publicly visible, and operators can object at any time. Uncertainty is a poor reason to leave others unwarned.
The site is offline by now – is reporting still worthwhile?
Yes – especially then. Operators shut shops down after a short time and reappear under a new domain; often the recipient account, the texts or the server stay the same. A report about a shut-down site helps to spot these repetitions.
Will my report be shown publicly with details?
No. Only aggregated information about a shop is publicly visible, such as how often and for which reasons it was reported. Free-text descriptions, contact details and amounts from individual reports are not published.
I run the reported shop and consider the report incorrect.
Then use the form for operators. There you can object to the rating or report; every objection is read by a person. A rating does not change automatically because of an objection – but it is reviewed again.