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Report a fake shop

First the shop address, then our check, then your details. Once approved, your report can warn others before they pay. You need neither an account nor a name.

  1. 1Shop
  2. 2Check

Which shop are you reporting?

The full web address helps most. We check the shop in the next step.

The shop address is still missing.

What happens to your report

We store your report together with the state of the page we checked. None of it becomes public before approval.

  1. We check the shop

    We store your details for the domain and run the automated check of the shop. You see the result in the second step of the form, before you submit.

  2. We record what the page looked like

    Fake shops often go offline after a short time. So for every report we record what the page looked like at the time of reporting and what we captured. This later becomes the evidence dossier. Without that record the earlier state could no longer be proven.

  3. Nothing goes public unreviewed

    Your report is approved by hand before it counts publicly. Only then does it feed into the summary others see for this shop, and only then does a recipient IBAN you provided appear in the IBAN check. This keeps a single claim from becoming a public accusation without review.

  4. Your access code

    If you ordered or paid yourself, the form then takes you to the police-report assistant. You get an access code for your report, which you use to retrieve the dossier as a PDF. We show it only once. Save it, as it cannot be retrieved again later.

Frequently asked questions about reporting

Do I have to register or give my name?

No. There is no account and no name field. We only store an email address if you explicitly consent to being contacted in the form. Without that consent the report stays anonymous.

I am not sure whether it is a fake shop.

Report it anyway. Reports are reviewed before they become publicly visible. Operators can object at any time.

The site is offline by now. Is reporting still worthwhile?

Yes. Some operators shut a shop down and start again under a new domain. The recipient account, the texts or the server often stay the same. A report about a shut-down site helps to spot such repetitions.

The process in two stages

First the address, then the check. After that you decide how detailed your report becomes.

  1. Which shop are you reporting?

    This address is the only required field.

  2. Check of the shop

    You see the trust score, domain age, server location and warning list hits before you submit anything.

  3. Then, depending on your answer

    Report a suspicion: Reason › Review. The short route. No contact address needed.

    Affected yourself: Payment › IBAN › Contact › Review. All details are optional. At the end you get the access code for the dossier.

What we do for you, and what we do not

We take care of this

  • Checking the reported shop automatically and keeping a permanent record of your report.
  • Recording what the page looked like, so it can still be proven after a shutdown.
  • Making approved reports visible to others before they order from the same shop.

We cannot do this

  • Get your money back. That only works through your bank or payment provider.
  • File a police report for you. We prepare the documents; you file the report yourself.
  • Give legal advice or tell you who is behind an account. Only banks and authorities may do that.

Related

Reports are first pre-sorted automatically and then spot-checked. False reports can occur; affected operators can object at any time.