Request a correction
All ratings and reports on Fakeshop AI are generated automatically or from user submissions and may contain errors. As an operator, you can object here at any time – we review every case manually.
All ratings and reports are created automatically or from user submissions and serve as guidance. They are not a legally binding statement of fact. An objection leads to a manual review but does not guarantee automatic removal.
What happens after you submit
An objection is not a form that vanishes into thin air: it is stored, linked to the domain concerned and placed in a queue that people work through. The four steps below describe what actually happens to your submission.
- 1
Receipt and assignment
Domain, company name, contact address and your description are stored as a separate case and linked to the domain. If the shop is already on record with us, it is additionally flagged internally as “objection open” – so that anyone working on it later immediately sees that the operator has objected.
- 2
Manual review
A person from our team reads the case. A rating explicitly does not change automatically just because an objection has arrived – otherwise this form would be the most convenient way to make a justified warning disappear.
- 3
Comparison with the data
Your statements are compared with what was recorded during the automated check of your site and with reports users have submitted about this domain. The more concretely you describe which point you consider wrong, the more precisely it can be traced.
- 4
Contact with you
The only way we can reach you is the business email address from the form – which is why it is mandatory. The system sends no automated mail: neither a receipt confirmation nor a status update. That your objection has arrived is confirmed by the page shown right after you submit; anything beyond that is written by people, by hand, and we do not promise you a fixed deadline for it.
These details help us most
The most common reason for follow-up questions are objections that merely say “this is wrong”. The points below get you to a result considerably faster.
- The full address of the page in question – not just the company name, but the domain under which the shop is reachable.
- Company name and, if available, the commercial register number. This makes it possible to check whether the details in your legal notice match a genuinely registered company.
- Which specific statement you consider incorrect. “The note about a missing legal notice is wrong, it is at /impressum” can be verified – “everything is wrong” cannot.
- What has changed since the check: a completed legal notice, additional payment methods activated, corrected delivery times, a move to a new server.
- An email address on your own domain. That is the simplest evidence that you really do speak for this shop.
- A factual tone. An objection is read by people; a calm, verifiable account is followed up faster than a show of force.
Common reasons for a critical rating
Many objections can be resolved in advance because the cause is technical and fixable. These are the patterns we see most often in shops that look suspicious without deserving it.
Incomplete provider identification
A legal notice embedded only as an image, hidden behind a cookie banner, or missing mandatory details such as the authorised representatives is hard to capture automatically – and therefore looks more incomplete than it is.
Very young or freshly moved domain
A newly founded shop, a brand relaunch or a change of hosting provider initially looks the same in publicly available registration data as a hastily registered throwaway domain. That is not an accusation but a gap in the available data.
Entry in a third-party warning list
We do not operate the warning lists run by consumer protection organisations and other bodies. If such an entry is the trigger, it must additionally be challenged directly with the body that published it – we cannot withdraw third-party entries on your behalf.
Technical access blocks
Systems protecting against automated access occasionally also block a purely read-only check. We then see less than an ordinary visitor with a browser – for example no legal notice and no payment methods at all.
What an objection does – and what it does not
This happens
- Your case is stored, linked to the domain and read by a person.
- A shop already on record is flagged internally as disputed.
- Your contact details are attached to the case so that a person can reach you for follow-up questions and a reply.
This does not happen
- No automatic change or deletion of the rating on the basis of the objection alone.
- No automated receipt confirmation and no status update by email.
- No legal advice and no assessment of your chances in a legal dispute.
- No withdrawal of entries in directories or warning lists operated by other providers.
Frequently asked questions from operators
Who may submit an objection?
Anyone authorised to act for the shop – owners, management, or an expressly authorised representative such as an agency or law firm. Please use an email address on the domain concerned, or explain in the text in which role you are writing.
Does an objection cost anything?
No. The form is free, no subscription and no account is created. We do offer separate paid products for businesses; however, the handling of an objection in no way depends on whether you use any of them.
We have since fixed the issue complained about – is that enough?
Write exactly that in the objection and name what was changed. Later checks of your site work with the state of the page at that time, not with the earlier one. A change therefore takes effect as soon as it is publicly visible and retrievable without special permissions.
What happens to the data from the form?
It is used solely to process the objection and is stored internally together with the case. Your email address serves for the reply; it is not shown publicly on your shop's result page. Details are in our privacy policy.
Can I object more than once?
Yes, especially if something substantial has changed or new evidence is available. Several identical objections in quick succession will not speed up processing, however – an additional case containing new facts will.