Request a correction
Ratings on Fakeshop AI are generated automatically, reports come from user submissions. Both may contain errors. As an operator you can object here at any time. We review every case manually.
What happens after you submit
Your objection is stored, linked to the domain concerned and handled by people. The four steps describe what happens to your submission.
Receipt and assignment
Domain, company name, contact address and your description are stored as a separate case and linked to the domain. If the shop is already on record with us, it is flagged internally as “objection open”. Anyone working on it later therefore sees that the operator has objected.
Manual review
A person reads the case. The arrival of an objection does not change the rating automatically. Otherwise a justified warning could be removed through the form.
Comparison with the data
Your statements are compared with what the automated check of your site recorded and with the reports received about this domain. The more concretely you name the point you consider wrong, the more precisely it can be checked.
Contact with you
We can reach you only through the business email address from the form. That is why it is mandatory. The system sends no automated mail, neither a receipt confirmation nor a status update. The page confirms receipt right after you submit. Anything beyond that is written by a person. We do not promise a fixed deadline for it.
Common reasons for a critical rating
Some causes are technical and can be fixed before you object. These four patterns make a shop look more suspicious than it is.
- Incomplete provider identification
- A legal notice embedded only as an image, hidden behind a cookie banner, or missing mandatory details such as the authorised representatives is hard to capture automatically. It therefore looks more incomplete than it is.
- Very young or freshly moved domain
- A newly founded shop, a brand relaunch or a change of hosting provider initially looks the same in publicly available registration data as a domain registered at short notice. The available data does not allow a distinction here.
- Entry in a third-party warning list
- We do not operate the warning lists run by consumer protection organisations and other bodies. If such an entry is the trigger, you must additionally challenge it with the body that published it. We cannot withdraw third-party entries.
- Technical access blocks
- Systems protecting against automated access occasionally also block a purely read-only check. We then see less than a visitor with a browser, for example no legal notice and no payment methods.
What an objection does and what it does not do
This happens
- Your case is stored, linked to the domain and read by a person.
- A shop already on record is flagged internally as disputed.
- Your contact details are attached to the case so that a person can reach you for follow-up questions and a reply.
This does not happen
- No automatic change or deletion of the rating on the basis of the objection alone.
- No automated receipt confirmation and no status update by email.
- No legal advice and no assessment of your chances in a legal dispute.
- No withdrawal of entries in directories or warning lists operated by other providers.
Frequently asked questions from operators
Who may submit an objection?
Anyone authorised to act for the shop: owners, management, or an expressly authorised representative such as an agency or law firm. Please use an email address on the domain concerned, or explain in the text in which role you are writing.
Does an objection cost anything?
No. The form is free, no subscription and no account is created. Separately, we offer paid products for businesses. The handling of an objection does not depend on whether you use any of them.
We have since fixed the issue complained about. Is that enough?
Write that in the objection and name what was changed. Later checks work with the then current state of your site. A change takes effect as soon as it is publicly visible and retrievable without special permissions.
What happens to the data from the form?
The data is used solely to process the objection and is stored internally together with the case. Your email address serves for the reply. It is not shown publicly on your shop’s result page. Details are in our privacy policy.
Related
- How we check shopsWhich publicly accessible features feed into an assessment.
- Offers for businessesBrand protection: comparison of your company data with the shops we check.
- Privacy policyWhich data we process for which purpose and what rights you have.
All ratings and reports are created automatically or from user submissions and serve as guidance. They are not a legally binding statement of fact. An objection leads to a manual review. It does not guarantee removal.