Reporting fake shop fraud in Berlin

Berlin runs its own system, the Internetwache. There you file a report or send an addition to an existing one. The site is also available in English.

Yes, via the Internetwache

Internetwache Polizei Berlin

Address: www.internetwache-polizei-berlin.de/index_1.html
System: Own system of the Berlin police
Languages: German and English (switch on the site)
After submitting: For security reasons the session ends after 90 minutes. JavaScript and cookies must be enabled.
Emergency: In distress or danger: emergency number 110

The link leads to the authority’s official page. Fakeshop AI is not an authority and forwards nothing.

Bank or payment provider first
That is where the deadlines run, and the only place to get money back.
Deadlines and templates for your bank
Gather your evidence
Order confirmation, proof of payment, screenshots of the shop and the message history.
Fill in the form in the portal
Open the “fraud” section of the online station for Berlin and describe what happened, with dates.
Keep the confirmation and reference number
The reference number helps you with your bank and payment provider.

Allow enough time: the Internetwache ends the session after 90 minutes. Write down the facts calmly beforehand.
At the Berlin State Criminal Police Office, Division 24 (LKA 2) handles goods fraud, including fraudulent offers on online sales platforms.

According to the online stations’ start page, the fraud section asks for these details.

Your personal details: first name, surname, address, date of birth, contact details.
What you know about the other party: shop address, company name from the imprint, email, phone number, recipient IBAN.
The course of events with dates: order, payment, contact with the shop, contact with your bank.
Evidence as files: screenshots, PDF of the shop pages, order confirmation, proof of payment, email thread.
What your bank or payment provider has said so far, with dates.

Even close to a border, your place of residence counts. The table shows where form, ID requirement and language differ.

State	Report online shopping fraud online	ID required	Languages	Portal
Berlin	Yes, via the Internetwache	Not stated	German and English (switch on the site)	Internetwache Polizei Berlin
Brandenburg	Yes, “fraud” section	No, BundID optional	German	Onlinewache Brandenburg

Independent consumer information, not legal advice. Authorities change forms and addresses; the linked official page is authoritative.

Dennis Bölling, Founder · QAD SoftUpdated 2 October 2026