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Reporting fake shop fraud in Hamburg

Hamburg uses the joint portal of the state police forces. You report online shopping fraud there in the “fraud” section, which explicitly covers internet fraud. You do not need to log in.

Yes, “fraud” section

Open the official site

Onlinewache Hamburg

System
Joint portal of the German state police forces (portal.onlinewache.polizei.de)
Identification
Not required. The forms work without logging in; identification via BundID is optional.
Languages
German
After submitting
You upload evidence such as screenshots, PDFs and email threads as attachments at the end. You then receive an email confirming that the report has been submitted. The police inform you about next steps after reviewing the facts.
Emergency
For violence or threats: call the emergency number 110, do not report online

The link leads to the authority’s official page. Fakeshop AI is not an authority and forwards nothing.

How reporting works in Hamburg

  1. Bank or payment provider first

    That is where the deadlines run, and the only place to get money back.

    Deadlines and templates for your bank
  2. Gather your evidence

    Order confirmation, proof of payment, screenshots of the shop and the message history.

  3. Fill in the form in the portal

    Open the “fraud” section of the online station for Hamburg and describe what happened, with dates.

  4. Keep the confirmation and reference number

    The reference number helps you with your bank and payment provider.

Specifics in Hamburg

  • Besides BundID, in Hamburg you can also log in with “Mein Unternehmenskonto” if you report on behalf of a company.
  • The Hamburg police have their own pages on fake shops and on goods fraud.
  • The Hamburg consumer advice centre maintains its own fake shop list.

What the online station asks for

According to the online stations’ start page, the fraud section asks for these details.

  • Your personal details: first name, surname, address, date of birth, contact details.
  • What you know about the other party: shop address, company name from the imprint, email, phone number, recipient IBAN.
  • The course of events with dates: order, payment, contact with the shop, contact with your bank.
  • Evidence as files: screenshots, PDF of the shop pages, order confirmation, proof of payment, email thread.
  • What your bank or payment provider has said so far, with dates.
Checklist and statement template to copy

Hamburg compared with its neighbours

Even close to a border, your place of residence counts. The table shows where form, ID requirement and language differ.

StateReport online shopping fraud onlineID requiredLanguagesPortal
Hamburg

Yes, “fraud” section

No, BundID optionalGermanOnlinewache Hamburg
Schleswig-Holstein

Yes, “fraud” section

No, BundID optionalGermanOnlinewache Schleswig-Holstein
Niedersachsen

Yes, “fraud” section

No, BundID optionalGermanOnlinewache Niedersachsen

Advice and other bodies

Verbraucherzentrale Hamburg: Fake-Shop-ListeList of reported fake shops and advice from the Hamburg consumer advice centre.Polizei Hamburg: Vorsicht Fake ShopsHamburg police prevention page.

Sources · checked on 2 October 2026

Independent consumer information, not legal advice. Authorities change forms and addresses; the linked official page is authoritative.

Dennis Bölling, Founder · QAD SoftUpdated