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All reporting bodies

Fake shop fraud: reporting in Switzerland

In Switzerland the cantonal police are responsible. Via Suisse ePolice, under “report cybercrime”, you can report “paid for an online purchase but received no goods” online, but not in every canton. Otherwise go to your local police station.

Depending on canton, via Suisse ePolice

Open the official site

Suisse ePolice; Kantonspolizei

System
Criminal complaint to the cantonal police; online via Suisse ePolice in participating cantons
Languages
Suisse ePolice: German, French, Italian. The BACS reporting form also in English.
Emergency
Police 117, European emergency number 112

The link leads to the authority’s official page. Fakeshop AI is not an authority and forwards nothing.

How reporting works in Switzerland

  1. Bank or payment provider first

    That is where the deadlines run, and the only place to get money back.

    Deadlines and templates for your bank
  2. Gather your evidence

    Order confirmation, proof of payment, screenshots of the shop and the message history.

  3. Choose a reporting route

    Here, the report and the notification go through separate bodies. The channels are listed below.

  4. Keep the confirmation and reference number

    The reference number helps you with your bank and payment provider.

Specifics in Switzerland

  • Suisse ePolice shows whether your canton offers online reporting after you select it. According to the Conference of Cantonal Police Commanders there were already 12 cantons in January 2024.
  • A report to the BACS or to cybercrimepolice.ch does not replace a criminal complaint.

Report and notification

Bundesamt für Cybersicherheit (BACS): MeldeformularVoluntary report for situational awareness. The BACS does not accept criminal complaints.cybercrimepolice.ch (Kantonspolizei Zürich)Warns about current scams and accepts tips on new phenomena. For a criminal complaint the site refers you to your local police station.

What to have ready

For the report, whether online or in person, this list helps.

  • Your personal details: first name, surname, address, date of birth, contact details.
  • What you know about the other party: shop address, company name from the imprint, email, phone number, recipient IBAN.
  • The course of events with dates: order, payment, contact with the shop, contact with your bank.
  • Evidence as files: screenshots, PDF of the shop pages, order confirmation, proof of payment, email thread.
  • What your bank or payment provider has said so far, with dates.
Checklist and statement template to copy

Switzerland compared with its neighbours

Even close to a border, your place of residence counts. The table shows where form, ID requirement and language differ.

StateReport online shopping fraud onlineID requiredLanguagesPortal
Switzerland

Depending on canton, via Suisse ePolice

Depends on cantonSuisse ePolice: German, French, ItalianSuisse ePolice; Kantonspolizei
Baden-Württemberg

Yes, “fraud” section

No, BundID optionalGermanOnlinewache Baden-Württemberg
Austria

No, report in person to the police

Yes, photo ID in personNot statedPolizeiinspektion vor Ort; Meldung bei Watchlist Internet

Advice and other bodies

Stiftung für Konsumentenschutz (SKS)Consumer protection in German-speaking Switzerland.Fédération romande des consommateurs (FRC)Consumer protection in French-speaking Switzerland.Associazione consumatrici e consumatori della Svizzera italiana (ACSI)Consumer protection in Italian-speaking Switzerland.

Sources · checked on 2 October 2026

Independent consumer information, not legal advice. Authorities change forms and addresses; the linked official page is authoritative.

Dennis Bölling, Founder · QAD SoftUpdated