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Reporting fake shop fraud in Nordrhein-Westfalen

North Rhine-Westphalia runs its own system, the Internetwache, with its own form for internet fraud. After submitting you immediately receive a case number.

Yes, own form for internet fraud

Open the official site

Internetwache Polizei NRW

System
Own system of the NRW police
Languages
Internetwache in German and English, plus Easy Read and sign language
After submitting
After submitting you receive a case number, which you should note down. The report goes directly to the responsible station in NRW, which gives you a file reference. Contact details are needed for queries.
Emergency
In an emergency 110

The link leads to the authority’s official page. Fakeshop AI is not an authority and forwards nothing.

How reporting works in Nordrhein-Westfalen

  1. Bank or payment provider first

    That is where the deadlines run, and the only place to get money back.

    Deadlines and templates for your bank
  2. Gather your evidence

    Order confirmation, proof of payment, screenshots of the shop and the message history.

  3. Fill in the form in the portal

    Open the “fraud” section of the online station for Nordrhein-Westfalen and describe what happened, with dates.

  4. Keep the confirmation and reference number

    The reference number helps you with your bank and payment provider.

Specifics in Nordrhein-Westfalen

  • Note down the case number shown after submitting. You can use it to prove to your bank or payment provider that you have filed a report until the file reference arrives.
  • The Central and Contact Point for Cybercrime NRW (ZAC NRW) is based at the Cologne public prosecutor’s office.

What the online station asks for

According to the online stations’ start page, the fraud section asks for these details.

  • Your personal details: first name, surname, address, date of birth, contact details.
  • What you know about the other party: shop address, company name from the imprint, email, phone number, recipient IBAN.
  • The course of events with dates: order, payment, contact with the shop, contact with your bank.
  • Evidence as files: screenshots, PDF of the shop pages, order confirmation, proof of payment, email thread.
  • What your bank or payment provider has said so far, with dates.
Checklist and statement template to copy

Nordrhein-Westfalen compared with its neighbours

Even close to a border, your place of residence counts. The table shows where form, ID requirement and language differ.

StateReport online shopping fraud onlineID requiredLanguagesPortal
Nordrhein-Westfalen

Yes, own form for internet fraud

Not statedInternetwache in German and EnglishInternetwache Polizei NRW
Niedersachsen

Yes, “fraud” section

No, BundID optionalGermanOnlinewache Niedersachsen
Hessen

Yes, “fraud” section

No, BundID optionalGermanOnlinewache Hessen
Rheinland-Pfalz

Yes, “fraud” section

No, BundID optionalGermanOnlinewache Rheinland-Pfalz

Advice and other bodies

Verbraucherzentrale NRWAdvice on online purchases and fraud; the linked article explains how to spot fake shops.ZAC NRW bei der Staatsanwaltschaft KölnCentral judicial office for cybercrime in NRW.

Sources · checked on 2 October 2026

Independent consumer information, not legal advice. Authorities change forms and addresses; the linked official page is authoritative.

Dennis Bölling, Founder · QAD SoftUpdated