Furniture & Home
With furniture, fake shops exploit the fact that long delivery times are normal here anyway – so customers are slow to become suspicious when nothing arrives at all. Popular targets are designer sofas, beds, garden furniture and high-quality home furnishings from well-known brands, or replicas of them.
Widespread year-round, with a slight surge in spring (the moving and renovation season) and in autumn ahead of the home-furnishing season.
Typical scams for Furniture & Home
- A shop advertises designer furniture or brand replicas at a conspicuously low price and demands full advance payment.
- When asked about the missing delivery, they cite "coronavirus-related" or general "supply-chain problems" to buy time.
- The product photos shown in the shop are recognisably taken from other, reputable furniture retailers or manufacturer sites.
- Return or exchange requests are ignored or fobbed off with ever-new deadlines.
What to watch out for especially with Furniture & Home
No delivery date, carrier or tracking information despite bulky goods.
The right of withdrawal and return conditions are missing or worded contradictorily.
A strikingly large number of different furniture brands and styles are sold in the same shop, with no discernible focus.
Customer service is reachable only via a contact form, with no phone number or only a foreign dialling code.
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