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Reporting fake shop fraud in Bremen

Bremen uses the joint portal but does not yet offer a fraud form there. Only selected thefts, criminal damage and online hate crime can be reported online. You report fake shop fraud at a police station.

No, only theft, criminal damage, online hate

Open the official site

Onlinewache Bremen und Bremerhaven

System
Joint portal of the German state police forces (portal.onlinewache.polizei.de)
Identification
Not required. The forms work without logging in; identification via BundID is optional.
Languages
Portal in German; the Bremen police information page is also available in Easy Read and sign language
After submitting
You have 120 minutes for the form. The police case number arrives later by automated email. You may have to attend a police station in person, for example for a witness interview.
Emergency
The online station does not take emergency calls; in an emergency call 110

The link leads to the authority’s official page. Fakeshop AI is not an authority and forwards nothing.

How reporting works in Bremen

  1. Bank or payment provider first

    That is where the deadlines run, and the only place to get money back.

    Deadlines and templates for your bank
  2. Gather your evidence

    Order confirmation, proof of payment, screenshots of the shop and the message history.

  3. Go to a police station

    For a fake shop purchase, the police station where you live takes the report. Bring your evidence.

  4. Keep the confirmation and reference number

    The reference number helps you with your bank and payment provider.

Specifics in Bremen

  • According to the Bremen police, further offence types will follow in the online station. Check before going to a station whether a fraud form has been added.
  • The Bremen police have their own prevention page on fake shops.

What to have ready

For the report, whether online or in person, this list helps.

  • Your personal details: first name, surname, address, date of birth, contact details.
  • What you know about the other party: shop address, company name from the imprint, email, phone number, recipient IBAN.
  • The course of events with dates: order, payment, contact with the shop, contact with your bank.
  • Evidence as files: screenshots, PDF of the shop pages, order confirmation, proof of payment, email thread.
  • What your bank or payment provider has said so far, with dates.
Checklist and statement template to copy

Bremen compared with its neighbours

Even close to a border, your place of residence counts. The table shows where form, ID requirement and language differ.

StateReport online shopping fraud onlineID requiredLanguagesPortal
Bremen

No, only theft, criminal damage, online hate

No, BundID optionalPortal in GermanOnlinewache Bremen und Bremerhaven
Niedersachsen

Yes, “fraud” section

No, BundID optionalGermanOnlinewache Niedersachsen

Advice and other bodies

Verbraucherzentrale BremenAdvice on online purchases and fraud; the linked article explains how to spot fake shops.Polizei Bremen: FakeshopsBremen police prevention page on fraudulent online shops.

Sources · checked on 2 October 2026

Independent consumer information, not legal advice. Authorities change forms and addresses; the linked official page is authoritative.

Dennis Bölling, Founder · QAD SoftUpdated